Privacy Policy

Introduction

Welcome to hn999 — Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and personal data of every player who uses our services. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you hold as a user of the hn999 platform.

By accessing or using the hn999 website, mobile platform, or any associated services, you acknowledge that you have read, understood, and agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. This policy applies to all users based in Bangladesh and internationally, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and beyond.

1. Information We Collect

hn999 collects personal and technical information to provide a smooth, secure, and personalised gaming experience. We gather only what is necessary to operate our platform and comply with applicable guidelines for responsible gaming.

Personal Information You Provide

When you register an account with hn999 or interact with our services, you may provide us with:

• Full name and date of birth (to verify your age — players must be 21 years or older)
• Email address and mobile phone number (including bKash, Nagad, or Rocket registered numbers)
• Residential address, city (Dhaka, Chittagong, Sylhet, etc.), and country
• Government-issued identity documents submitted during KYC verification

Information Collected Automatically

When you use the hn999 platform — whether on mobile or desktop — our systems automatically gather certain technical information to ensure performance, security, and compliance:

• IP address and approximate geolocation data
• Device type, operating system, and browser information
• Session activity, pages visited, game history, and transaction logs
• Cookie identifiers and analytics data gathered via cookies and similar tracking technologies

2. How We Use Your Information

hn999 uses the personal and technical information we collect for the following legitimate purposes:

• To create and manage your hn999 player account and verify your identity during KYC
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods
• To deliver personalised game recommendations, promotional offers, and bonus notifications
• To detect and prevent fraud, money laundering, underage gambling, and other prohibited activities
• To comply with responsible gaming obligations, including self-exclusion and limit management
• To respond to customer support inquiries, disputes, and feedback from players across Bangladesh

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human oversight. All data processing activities at hn999 are conducted with the goal of improving your gaming experience while keeping your information safe.

3. Sharing of Your Information

hn999 does not sell, trade, or rent your personal information to any third party. However, we may share specific data with trusted partners under strict confidentiality obligations in the following circumstances:

Service Providers

We engage third-party service providers such as payment processors (bKash, Nagad, Rocket), KYC verification agencies, IT infrastructure partners, and customer support tools. These providers access only the data required to perform their contracted services and are contractually prohibited from using it for any other purpose.

Legal and Regulatory Requirements

We may disclose your personal information if required to do so by applicable law, court order, or governmental authority. This includes situations where disclosure is necessary to prevent fraud, investigate suspected illegal activity, or protect the rights and safety of hn999, its users, or the public.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of hn999's assets, your personal data may be transferred as part of that transaction. We will notify affected users prior to any such transfer and ensure the recipient maintains equivalent privacy protections.

4. Cookies and Tracking Technologies

hn999 uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience across our platform. Cookies are small text files stored on your device when you visit our site. We use the following types of cookies:

• Essential cookies — required for login sessions, security tokens, and account access
• Functional cookies — remember your language, game preferences, and platform settings
• Analytics cookies — help us understand how players interact with hn999 so we can improve performance and content

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of your hn999 account and prevent access to certain features such as deposits, withdrawals, and live casino games.

5. Data Retention

hn999 retains your personal data for as long as your account remains active or as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We regularly review our data holdings to ensure we do not store information beyond its necessary retention period.

Upon account closure or at your request, we will delete or anonymise your personal information within a reasonable timeframe, except where retention is required by law. Transaction records may be retained for up to seven (7) years to satisfy applicable financial record-keeping requirements.

6. Data Security

The security of your personal information is a top priority at hn999. We implement robust technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, regular security audits, and strict access controls limiting data access to authorised personnel only.

While we take every reasonable precaution to safeguard your data, no method of internet transmission or electronic storage is 100% secure. In the unlikely event of a data breach that affects your rights or freedoms, we will notify affected users promptly and take all necessary steps to contain and remediate the incident.

7. Your Rights as a User

As a user of the hn999 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of Access — request a copy of the personal data we hold about you
• Right to Rectification — request correction of any inaccurate or incomplete information
• Right to Erasure — request deletion of your personal data (subject to legal retention requirements)
• Right to Object — object to certain uses of your data, including direct marketing communications
• Right to Data Portability — request transfer of your data to another service provider in a machine-readable format

We will respond to all verified data rights requests within a reasonable period. In some cases, we may need to verify your identity before processing a request to protect account security.

8. Payment Data and Financial Information

All financial transactions on the hn999 platform — including deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard — are processed through secure, encrypted payment gateways. hn999 does not store complete payment card numbers or full mobile banking credentials on its servers. Payment data is handled exclusively by our certified payment partners who maintain their own security standards.

Transaction histories, deposit records, and withdrawal logs are retained as part of our standard financial record-keeping obligations. These records may be accessed by authorised hn999 staff for customer support, dispute resolution, and fraud prevention purposes only.

9. Third-Party Links

The hn999 website may reference third-party services such as payment processors and game providers. These third parties operate under their own privacy policies, and hn999 is not responsible for the data practices of any external service. We encourage users to review the privacy policies of any third-party service they interact with through the hn999 platform.

10. Children's Privacy

hn999 is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a minor has provided personal information to us, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the hn999 platform, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

hn999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or in-platform notification.

Your continued use of the hn999 platform following notification of any changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this page periodically tostay informed about how hn999 protects your personal data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way hn999 handles your personal data, our dedicated privacy and support team is here to help. We are committed to resolving all privacy-related inquiries in a fair, transparent, and timely manner.

You can reach us at: [email protected] — our team aims to respond to all privacy inquiries within 2 business days.